Share Your Experience - Help Us Improve

We Hear You – And We’re Going to Fix This

Look, we screwed up. There’s no sugar-coating it, and we’re not going to try. When a plumbing company that’s built its reputation on 5-star service and community trust falls short, it stings – for you and for us.

Here’s the thing though: this is exactly why we’ve been serving New Port Richey and Pasco County for over a decade. Not because we’re perfect (clearly we’re not), but because when we mess up, we own it and we make it right. That’s how local businesses survive and thrive – by standing behind our work and our word.

We want to understand exactly what happened. Was our technician late? Did we not communicate clearly about pricing? Did the repair not hold up? Was someone on our team unprofessional? Whatever it was, we need the details so we can fix the immediate problem and make sure it doesn’t happen to the next family we serve.

Fill out the form below and give it to us straight. Don’t hold back – we can handle it. Someone from our team will personally reach out within 24 hours to discuss how we’re going to make this situation right. Whether that means coming back to redo the work, refunding your money, or something else entirely, we’ll figure it out together.

This is your neighborhood plumbing company, and your neighbors deserve better than what you experienced. Help us get back to being the Compass Plumbing you can count on.